Refund policy
Refund Policy
At Miswak Co., we want you to feel confident with your purchase. If there is an issue with your order, please contact us and we will do our best to help.
30-Day Policy
You may contact us within 30 days of receiving your order if you have an issue with your product.
To request help with a refund, replacement, or return, email us at:
Please include:
- Your full name
- Order number
- Reason for your request
- Photos or videos of the product, if relevant
Hygiene & Oral Care Products
Because Miswak is an oral care product, we cannot accept returns of used or opened products unless the item is faulty, damaged, or incorrect.
For hygiene reasons, products must generally be unopened, unused, and in their original condition to be eligible for a return.
Damaged, Faulty, Or Incorrect Items
If your order arrives damaged, faulty, or incorrect, contact us as soon as possible at:
Please include photos of the item and packaging so we can review the issue.
If approved, we may offer a replacement, store credit, or refund depending on the situation.
Change Of Mind
Change-of-mind returns may be accepted only if the product is unopened, unused, and in its original condition.
Customers may be responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Refund Processing
If your refund is approved, it will be processed back to your original payment method. Please allow several business days for your bank or payment provider to complete the refund.
Sale Items
Sale items may still be eligible for a refund or replacement if they are faulty, damaged, or incorrect.
Contact Us
For refund or return requests, contact:
Miswak Co.
Email: support@miswaka.com